We want your checkout experience to be straightforward, transparent, and completely secure. Below is everything you need to know about the payment options we accept and how your transaction is handled.
Accepted Forms of Payment
We currently accept the following payment methods:
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- PayPal
All transactions are processed exclusively in U.S. dollars (USD). The total amount shown at checkout — which includes the price of your items, any applicable sales tax, and discounts — is the exact amount that will be charged. We are unable to accept checks, money orders, wire transfers, or cash on delivery at this time.
When You Are Charged
Your payment is processed in real time. As soon as you click “Place Order,” the funds are authorized and captured. If you use a credit or debit card, the charge will appear on your statement under the name Underarmoour. If you use PayPal, you will see the transaction in your PayPal activity with the same merchant name. An order confirmation email is sent immediately after successful payment; if you do not receive one, please contact us so we can verify your order status.
Billing Information Accuracy
To help your payment go through smoothly, please make sure the billing address you enter matches exactly the address your bank or card issuer has on file. A mismatch is one of the most common causes of declined transactions. We use address verification (AVS) as part of our fraud prevention measures, which helps protect both you and our business.
Security of Your Payment Data
Protecting your financial information is a responsibility we take seriously. Our entire website is encrypted with 256-bit SSL technology, and our checkout page uses additional security layers. We process card payments through PCI DSS Level 1 compliant gateways, which is the highest standard in the payment industry.
Critically, we never store your full credit card number, security code (CVV), or PayPal login credentials on our servers. When you save a card for future purchases, only a secure tokenized version is retained — the actual sensitive data is handled exclusively by our payment processors.
Sales Tax
Applicable state and local sales tax is calculated based on the shipping address you provide and is displayed clearly at checkout before you finalize your order. The tax rate is determined by the tax laws in effect at your location.
If Your Payment Is Declined
If a payment fails during checkout, you will see an on-screen notification and your order will not be completed. Common reasons for a declined payment include:
- Incorrect card number, expiration date, or CVV code
- Billing address mismatch
- Insufficient funds or credit limit reached
- A security hold placed by your bank or card issuer
If you encounter a decline, you can try an alternative payment method immediately. Should the problem persist, we encourage you to reach out to your bank to confirm there are no blocks on your card, or to choose PayPal as a payment option. For any other payment-related questions, our team is here to help at info@underarmoour.it.com.
Requesting an Itemized Receipt
A basic receipt is included in your order confirmation email. If you require a more detailed, itemized invoice for your records or for warranty purposes, simply email us with your order number and we will provide one within one business day.
Contacting Us About Billing
If you believe there is an error on a charge from Underarmoour, or if you need any clarification about your transaction, please contact us directly before initiating a dispute with your bank or PayPal. We can resolve most issues quickly. Our customer experience team is available Monday through Friday, 9:00 AM to 6:00 PM Central Time, by email at info@underarmoour.it.com or by phone at +1 217-493-8471.
We are committed to making your payment process feel safe, fair, and effortless — every time you shop with us.